Despite multiple attempts to contact support, he sought clarity on the account closure and the status of his funds. The complaint was handled by richroyal the Complaints Team, who facilitated communication between the player and the casino. The account had been blocked due to failed verification, and the player regained access after completing identity verification and providing transaction records from his Binance wallet. The casino initially rejected the submitted documents but later accepted a combined statement from Binance.
Payment Methods at Rich Royal
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- Casino apps, in particular, offer faster loading times and a smoother user experience compared to mobile browser sites.
- It took less than one minute to reach a connection, and the agents were friendly and cooperative.
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Live Casino
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A personal manager is your dedicated assistant at the casino, available 24/7. They not only resolve technical issues but also assist with game selection, inform you about personal bonuses, and organize your participation in events. “Richroyal is on another level. Comparing it to other casinos is pointless. The service, speed, attitude—everything is impeccable. My personal manager resolves any issue in minutes.” Bonus offers designed by your personal manager specifically for your playing style.
Slots Selection
The unfortunate thing is that no phone line is provided, something which can be frustrating to some users who may want to hear a voice. The maximum daily and monthly withdrawals are capped at €/$5,000 daily and €/$75,000 monthly respectively, which is very liberal in comparison to numerous other competitors. The promotions that run regularly are a weekend reload of €/$700 + 50 Free Spins and a 15% weekly cashback of €/$3,000.
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To claim this deposit bonus, you need to deposit at least €20 into your account. If you deposit the minimum qualifying amount (€20), you will get €15 of bonus money added to your casino account. RichRoyal Casino delivers a polished and fully functional mobile experience that mirrors its desktop environment—perfectly optimized for both smartphone and tablet use.
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